Frequently Asked Questions

The free Express Start hot breakfast buffet is served daily from 5:30 AM to 9:30 AM.

Yes — a heated indoor pool with a waterslide, plus a hot tub, for registered guests. The pool operates year-round apart from occasional scheduled maintenance closures; any active closure is posted at the top of this website. Call 1-780-814-9446 to confirm current status.

Yes. On-site parking is complimentary for registered hotel guests, with ample room for trucks and work vehicles.

Yes. Designated pet rooms welcome up to 2 pets per room for a fee of $25 CAD per night. Please call 1-780-814-9446 to book a pet room. Pets are not permitted in jacuzzi suites. Service animals are welcome throughout the hotel and are not subject to the pet fee.

Check-in is from 3:00 PM and check-out is by 11:00 AM. The minimum check-in age is 18. Contact the front desk about early check-in or late check-out.

About 3 km (roughly 5 minutes) from Grande Prairie Regional Airport (YQU).

No — the hotel does not operate an airport shuttle. Taxis and ride-share services serve YQU, and the front desk can help arrange transportation.

There is no on-site restaurant. Breakfast is free every morning, and numerous restaurants and bars are within walking distance of the hotel.

Yes — complimentary high-speed Wi-Fi throughout the hotel.

The Eastlink Centre is at 10 Knowledge Way, about a 10–12 minute drive from the hotel depending on route and traffic.

Cancellation terms depend on the rate you book. Flexible rates on IHG.com typically allow free cancellation; always check the policy shown at booking.

Yes — we regularly host teams and work crews. Call 1-780-814-9446, email fd@hiexgp.com or use the group request form on our contact page to arrange a room block.